VocalRangeTester.com is run by John Mayer, a music researcher and vocal range analyst. This page explains how to get in touch, what to include in your message, and which pages may already answer your question.
How to Contact Us
Email: support@vocalrangetester.com
All messages are read and responded to personally by John Mayer. We do not use automated replies or outsourced support.
Response times:
| Message type | Expected response |
|---|---|
| Technical issues with tools | Within 24–48 hours |
| Factual corrections and content feedback | Within 48–72 hours |
| Privacy and data requests | Within 7 business days |
| GDPR / CCPA data requests | Within 30 days (GDPR) or 45 days (CCPA) |
| General questions and feedback | Within 48–72 hours |
Response times apply to business days. We do not operate on weekends or public holidays, but messages received during those periods are addressed at the start of the next business day.
What to Contact Us About
Technical issues with tools
If a tool is not working — microphone not detected, no pitch reading, tool not loading, results that seem wrong — please include the following in your message:
- Your device type (desktop, laptop, phone, or tablet)
- Your operating system and version (e.g. Windows 11, macOS Ventura, iOS 17, Android 14)
- Your browser name and version (e.g. Chrome 124, Safari 17)
- The specific tool you were using (e.g. Vocal Range Calculator, Pitch Detector)
- A description of what happened and what you expected to happen
This information allows us to diagnose and reproduce the issue accurately. Reports without device and browser details are significantly harder to resolve.
Before contacting us for a technical issue, please check the Troubleshooting page — it covers the most common problems with step-by-step fixes for every major browser and device type.
Factual corrections and content feedback
If you believe a singer’s vocal range is listed incorrectly, a scientific claim is inaccurate, or an article contains an error, please contact us with:
- The URL of the page containing the error
- The specific claim or figure you believe is incorrect
- The source or evidence supporting the correction
All correction requests are reviewed against the original research sources. Verified corrections are applied promptly and noted on the relevant page. Our full corrections policy is in the Editorial Guidelines.
Privacy and data requests
To submit a request to access, correct, or delete personal data, or to exercise rights under GDPR or CCPA, please use the subject line “Privacy Request” when contacting us.
Before submitting, please review the GDPR and CCPA Notice — it explains exactly which rights apply to you, what information to include in your request, and the applicable response timelines.
For questions about how data is handled generally, the Privacy Policy and Cookies Policy cover everything in detail.
General questions and feedback
Questions about how the tools work, suggestions for new features or content, feedback on articles, or anything else — all welcome. Clear, specific messages receive the most useful responses.
Before You Contact Us
The following pages answer the most common questions and may save you waiting for a reply:
- FAQ — answers to the most common questions about the tools, results, and the site
- Troubleshooting — step-by-step fixes for microphone and tool issues on every browser and device
- How It Works — full explanation of how pitch detection works and what affects accuracy
- Privacy Policy — how data is handled, including audio, cookies, and advertising
- GDPR and CCPA Notice — privacy rights for EU and California users
What We Do Not Respond To
To keep response times fast for genuine inquiries, we do not respond to:
- Unsolicited link exchange or guest post requests
- Automated outreach and bulk email submissions
- Requests to remove factually accurate content without a valid legal or factual basis
- Commercial partnership pitches unrelated to vocal tools or music education
VocalRangeTester.com is operated by John Mayer.
Last updated: June 2026.